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FAQ


Be sure to check out all of SARCAN's safety measures in our Information Center before your next visit!

  • General Questions

    How do I use Drop & Go?

    Who should use Drop & Go?
    • Drop & Go is perfect for anyone who doesn’t want to wait in line! 
    • You can recieve your deposit refunds by picking up a cheuqe, through PayPal, or by e-Transfer. If you prefer cash, our friendly staff are available to count your order in front of you. 
    • Charities and organizations such as sports teams, grad committees, service groups, or anyone else that does bottle drives are using Drop & Go to host one province-wide bottle drive. To learn more about virtual bottle drives through Drop & Go, click here
    • Deposit refunds can also be donated to approved charities through Drop & Go - click here to learn about Drop & Donate.
    Which depots have Drop & Go?
    • All 73 of our SARCAN depot locations are set up to accept your Drop & Go orders! 
    • For a full listing of depot locations and hours, please click here.
  • Account Questions

    How do I set up a Drop & Go account?
    • You can register for a Drop & Go account at your preferred SARCAN depot using the Drop & Go kiosk or you can sign up online using our online registration form by clicking here.
    Once my Drop & Go account has been set up, which depot can my account be used at?
    • Once your Drop & Go account has been set up, your account will be active and accessible at all SARCAN depots in Saskatchewan.
    • For a full listing of depot locations and hours, please click here.
    Where can I view/change my account information online?
    • At this time, we do not have a customer login area where you can view/make changes to your account online. Please contact us with your account changes, we will make the changes for you!
    • Customers can update their payment method using the Drop & Go kiosk located at the depot.
    I would like to change/update my account information. How do I do this?
    • At this time, we do not have a customer login area where you can view/make changes to your account. 
    • Please contact us with your account changes, we will make the changes for you!
    • Customers can update their payment method using the Drop & Go kiosk located at the depot.
    I live in Saskatchewan but have an out-of-province phone number. Can I still use Drop & Go?
    • Yes, as long as you are a resident of Saskatchewan and you purchased your beverage containers in Saskatchewan, you can use Drop & Go. 
  • Group Account Questions

    I want to donate my order to a fundraiser/charity. How do I do this?
    • Many groups use Drop & Go to host virtual fundraisers. Reach out to the fundraiser/charity you'd like to donate to and ask them if they have a SARCAN Drop & Go group account that you can donate to. They'll provide you with their "group phrase" if they have set one up!
    • Once you have the group phrase, you can head over to the depot with your order and enter their group phrase at the kiosk to donate your order to their cause.

    ** SARCAN does not credit individual donators for order donations through Drop & Go. 

    How do I set up a Drop & Go group account?
    • You can register for a Drop & Go account at your preferred SARCAN depot using the Drop & Go kiosk or you can sign up online using our online registration form by clicking here.
    Who can sign up for a Drop & Go group account?
    • Anyone can sign up for a Drop & Go group account - group accounts can be set up for your household use, your social fund, or your sports team (to name a few) - many non-profits, charities, and other fundraising causes also use SARCAN Drop & Go to host virtual bottle drives!
    • Groups are responsible for setting up the account and promoting their cause throughout the community/province - many groups utilize their social media platforms, newsletters, and websites to promote their group account information.
    • For more information about Virtual Bottle Drives or to obtain a fundraising poster, please see our page on Virtual Bottle Drives.
    What is the difference between an individual account and a group account?
    • All Drop & Go accounts can be accessed at the kiosk using the 10-digit telephone number or email address on the account but Drop & Go group accounts offer the additional benefit of setting up a "group phrase" (group phrases are requested at time of sign up).
    • The group phrase is chosen by the group and can be used by anyone wishing to drop off an order off through your group account (without needing to know the 10-digit telephone number or email address on the account).
    • Groups can use this group phrase to help simplify their fundraising promotions.
    Once my Drop & Go group account has been set up, which depot can my account be used at?
    • Once your Drop & Go group account has been set up, your account will be active and accessible at all of our SARCAN depots in Saskatchewan.
    • For a full listing of depot locations and hours, please click here.
    Is there a limit to the number of items that can be returned through my group account?
    • We do not have a daily or weekly limit on container returns through Drop & Go but due to physical space limitations at some depots, we may have to limit the amount of containers you are able to return during one visit.
    • At current time, we are asking that any individual customer using Drop & Go, whether for personal use or through a group account, limit their returns to 15 items (bags/boxes) per visit.
    • For more information, please see our Visiting SARCAN During COVID page.
    How long will my Drop & Go group account remain active for?
    • Your group account will remain active indefinitely.
    • If you no longer need your group account, please contact us - we can either switch your account into an individual account or simply deactivate it from future use.
  • Order Preparation Questions

    Do I need an appointment to use Drop & Go?
    • No appointments are made to use Drop & Go!
    • For a full listing of Drop & Go locations by depot, please click here.
    Are there sorting or other requirements for Drop & Go orders?
    • Please remove all caps from containers and ensure that your bags and boxes are clean and free of garbage, etc.
    • Separate glass from the bagged items and place in their own cardboard box/carton - all other beverage containers can be returned using regular garbage bags.
    • Caps can also be kept in a separate bag and recycled at the depot.
    • More detail about order preparation can be found on our Visiting a Depot page!
    Is there a limit to the number of items I can return through Drop & Go?
    • Please see our Visiting SARCAN During COVID page to determine the best way to visit your depot based on your recycling needs.
    • We do not have a daily or weekly limit on container returns through Drop & Go but due to physical space limitations at some depots, we may have to limit the amount of containers you are able to return during one visit.
    • At current time, we are asking customers to limit their returns through Drop & Go to 15 items (bags/boxes) per visit.
    Can I drop off paint and electronics through Drop & Go?
    • No, you cannot drop off paint and electronics using Drop & Go. Please ask the cashier at the depot to direct you to the paint and electronics drop off area.
  • Order Drop Off Questions

    How and where is my order counted?
    • Your order is counted by our same friendly staff in the same way it is counted when it is counted in front of you.
    • Just like when you're in the depot, your order accuracy is very important to us, and the same care goes into containers that are dropped off using Drop & Go. 
    What are SARCAN's Drop & Go hours?

    *** Due to the overwhelming use of Drop & Go and space limitations at some depots, Drop & Go may be temporarily unavailable at your preferred depot. All temporary closures are listed on our depot locations and hours page here.***

    • Drop & Go is available to use during a depot's regular business hours. For a full listing of depot locations and hours, please click here.
    • Drop & Go is also open late at select locations across the province! For a listing of the depots offering extended hours, please click here.
    Do I have to stand in line to use Drop & Go?
    • Line ups will depend on the depot and the location of their Drop & Go kiosk.
      • If the kiosk is located within the depot (through the front doors), then you will be asked to wait in the line to enter the depot.
      • If the depot has a separate entrance for their Drop & Go room, there will typically be a separate line for Drop & Go.
    • You can find a listing of Drop & Go kiosk locations within your preferred depot here: https://www.sarcan.ca/hours_and_locations.html.
    How do I access my Drop & Go account at the depot?

    Accounts are accessed using the Drop & Go kiosk located at the depot by:

    • entering your 10-digit telephone number (no dashes, no spaces); or
    • entering your email address; or
    • entering a group phrase to donate your order to a group account, virtual bottle drive or fundraiser - see Virtual Bottle Drives
    I want to donate my order to a fundraiser/charity. How do I do this?
    • Many groups use Drop & Go to host virtual fundraisers. Reach out to the fundraiser/charity you'd like to donate to and ask them if they have a SARCAN Drop & Go group account that you can donate to. They'll provide you with their "group phrase" if they have set one up!
    • Once you have the group phrase, you can head over to the depot with your order and enter their group phrase at the kiosk to donate your order to their cause.

    ** SARCAN does not credit individual donators for order donations through Drop & Go. 

    I left glass in my bags. Will I still get a deposit refund?
    • Customers will not receive a deposit refund for glass containers that break in the Drop & Go system.
    • Glass must be returned in cardboard boxes and not in plastic bags (this includes beer, wine and juice bottles).
    • Glass bottles returned in plastic bags are very likely to break and create a safety hazard for our team of recyclers.
    I did not remove the caps from my Drop & Go order. Will I still get a deposit refund?
    • Customers will not receive a deposit refund for containers returned with their caps on.
    • The deposit value of all containers with caps left on will be donated to Telemiracle, SARCAN’s corporate fundraiser of choice. We thank you for your understanding.
  • Labelling Questions

    Can I print my tags at home?
    • Tags cannot be printed at home, they are printed using the Drop & Go kiosk at the depot at the time of order drop off.
    Where do I get my tags?
    • Tags are printed out at the depot using the Drop & Go kiosk.
    • Make sure you only print tags for the bags and boxes that you are dropping off at your specific location on that specific day.
    • Tags are only valid at the depot location that you printed them at and will not be valid beyond the date of printing.
    Can I take tags home with me and attach them to bags/boxes at my residence?
    • No, the tags printed through Drop & Go have an expiry date.
    • Bags/boxes with tags returned after their date of printing will not be registered, and the order will not be credited to your SARCAN Drop & Go account. 
    I printed too many tags/took my tags home. Now what?
    • Make sure you only print tags for the bags and boxes that you are dropping off at your specific location on that specific day.
    • Tags are only valid at the depot location that you printed them at and will not be valid beyond the date of printing.
    • If you still have tags in your possession, contact the depot that they were printed at as soon as possible to let them know that you still have tags from your drop off.
    • Overprinting of tags may result in payment delays and use of out-of-date tags may result in you forfeiting the refunds for any containers returned using those tags.
  • Payment Questions

    What payment methods are available through Drop & Go?
    • Cheque pick up
    • PayPal
    • e-Transfer (as of December 7, 2020)
    How long will it take before I receive my deposit refund?
    • Payments are typically processed within 5-7 business days of order drop off; however, due to the overwhelming use of Drop & Go accross the province since June 15th, your payment may take longer.
    • Cheques are picked up from the depot that processed the order.
    • PayPal and e-Transfer customers can contact us for more information regarding their payment status.

    ** Business days are Monday through Friday, excluding statutory holidays. 

    I received payment, but it wasn't for the amount I was expecting. What happened?
    • Due to increased use of Drop & Go since June 15, our depots may need to split your order and process payment in batches to ensure we are moving product through our depots.
    • If you have received a partial payment for an order drop off, please allow 5 additional business days for the remainder of your payment to process.
  • PayPal Payment Questions

    How do PayPal payments work?
    • PayPal payments are sent to the email address you used when you registered for your Drop & Go account and automatically deposit to the PayPal account set up under that email address. 
    • You can typically expect payment within 5 business days of order drop off.
    • Once payment has processed, you will receive an email from PayPal to let you know that SARCAN has made a deposit to your account.
    • Once you see this email from PayPal, simply log into your PayPal account to see your funds!

    ** Business days are Monday through Friday, excluding statutory holidays. 

    How do I link my PayPal account to my Drop & Go account?
    • PayPal payments are sent to the email address you used when you registered for your Drop & Go account.
    • If your PayPal account is set up under a different email address than your Drop & Go account, please contact us to let us know and we'll make the necessary changes to your Drop & Go account!
    Why is money deducted from my deposit refund when using PayPal?
    • When using PayPal to receive deposit refunds, a 2% surcharge is automatically deducted from your deposit balance by PayPal. This is the standard processing fee for PayPal transactions.
    I received an email about a PayPal payment, but I don't have a PayPal account. What do I do?
  • Cheque Payment Questions

    How do cheque payments work?
    • Cheques are issued with each order drop off.
    • Cheques are held at the depot that processed the order for pick up.
    Where do I pick up my cheques?
    • Cheques are picked up from the depot that processed your order during regular business hours.
    • For a full listing of depot locations and hours, click here.
    Do I have to stand in line to pick up my cheque?
    • When you arrive at the depot, please speak with the Recycling Guide and let them know you're there to pick up a cheque. The Recycling Guides are wearing high vis vests and will help guide you through the cheque pick up process.
    • Please ensure you have a piece of ID available when picking up cheques.
  • e-Transfer Questions

    How do e-Transfer payments work?
    • e-Transfer payments are sent to the email address you used when you registered for your Drop & Go account.
    • You can typically expect payment within 5 business days of order drop off.
    • You will receive a notification email from Interac once payment has processed:
      • If auto-deposit is set up on that email address (this is set up through your online banking portal with your financial institution), then your funds will automatically deposit. Your email will simply say that your funds have been deposited. 
      • If you do not have auto-deposit turned on, then you will receive an email with a link to deposit the funds to your bank account of choice. You will need your 9-digit customer number from your Drop & Go receipt to deposit the funds.
    • Please contact us if you do not have your customer number. If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will automatically cancel.

    ** Business days are Monday through Friday, excluding statutory holidays. 

    I heard SARCAN was offering e-Transfer, how do I update my payment method?
    • At this time, we do not have a customer login area where you can view/make changes to your account online. 
    • You can update your payment method using the Drop & Go kiosk at your next visit by signing into your account (using your email address or 10-digit telephone number) then tapping the yellow "Update Payment Method" button at the bottom of the screen. The prompts will lead you through the rest of the process!
    • Once your payment method has been updated, all future order drop off's will be paid by e-Transfer. If you already have an order in process (you have previously dropped it off and we have counted it) you will receive payment by the payment method that was selected at the time of drop off.
    Can I switch to e-Transfer online before I visit?
    • At this time, we do not have a customer login area where you can view/make changes to your account online. 
    • You can update your payment method using the Drop & Go kiosk at your next visit by signing into your account (using your email address or 10-digit telephone number) then tapping the yellow "Update Payment Method" button. The prompts will lead you through the rest of the process!
    How long do I have to accept my Drop & Go e-Transfer payment?
    • e-Transfer payments will expire after 30 days if they are not claimed/auto-deposited. After 30 days have passed, if a payment is not claimed, it will automatically cancel.
    • You may wish to see if your financial institution has auto-deposit capabilities. Autodeposit is an Interac e-Transfer feature that allows users to register to have incoming Interac eTransfers deposited directly into their bank account – no security question and answer needed.
    I dropped off my recycling but I haven't received an e-Transfer notification?
    • You will recieve an initial notification email when payment is processed. If the funds are not claimed/auto-deposited, a reminder email is sent every 5 days following that until 30 days have passed.
    • Please check your junk or spam folders in your email to make sure the notification didn't get caught by the filter!
      • If/when you locate the notification email, check with your email service (gmail, Outlook, etc.) on how to add the email address to your safe senders list to ensure you receive future notifications.
    • Unsure of which email address it might've been sent to? Contact us to verify your account information!
    What if I don't know my 9-digit customer number to claim my e-Transfer payment?
    • Your customer number is listed on your Drop & Go receipt. If you have misplaced your receipt, please contact us and we'll send you your customer number. 
    • If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will automatically cancel.
    • Your customer does not change and will be the customer number you use to claim all e-Transfers sent to you by SARCAN. 
    I use e-Transfer and cancelled my payment. How do I get this reissued?
    • Please contact us and we'll provide you with your customer number for when your payment is reissued.
    Is there a fee to use eTransfer? Why is money deducted from my deposit refund when using eTransfer?
    • When using eTransfer to receive deposit refunds, a flat surcharge of $0.25 is automatically deducted from your deposit balance by our financial institution.
    • This is the standard processing fee for eTransfer transactions.