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Drop off your containers, tag your bags, and go -- it's that simple!

SARCAN Drop & Go is the quickest, easiest way to recycle with SARCAN to get your beverage container deposit refund. With a Drop & Go Account, after you've dropped and tagged your bags and boxes, you can receive your payments through e-Transfer, PayPal, or by coming back to the depot and picking up a cheque. You can also donate your refunds to a bottle drive or charity.

And Drop & Go just got even better! Introducing:

Now, with My Drop & Go, you can log into your Drop & Go account online and get access to these great new features:

MANAGE YOUR INFO.

Be in control of your account information with just a couple of clicks. Update your account email address, phone number, or even your method of payment!

VIEW YOUR ORDERS.

See where and when you've dropped off orders, view your current order activity, and take a look at the history of your past order's transactions!

ESS FOR SARCAN.

For the environment enthusiasts out there, you can see the impact that your recycling has had with Earth Saver Stats like energy offset and how much you've kept out of our landfills!

How does Drop & Go work?

Watch the video below or scroll down to see how you can start using Drop & Go and how it all works!


What do you want to know more about?

Create Your Account

The first thing you need to do is create your account! Head to mydropandgo.ca on your favourite device and click on ‘Sign Up’ - All you need is a name, email address, and phone number!

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You can sign up as an individual or as a Group with a Group Phrase that you can share to allow anyone to donate their recycling to your group! Find out more about Virtual Bottle Drives here.

Turn on notification emails to get updates about your orders and, finally, choose how you want to receive your refund - now you are all set to drop off!

Prepare Your Order

Now that you have your account, it’s time to get your containers ready to drop off! Start by placing all glass in boxes, removing all the lids and making sure they are clean and empty.

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Remember to keep your lids in a separate bag and bring them in with your containers - we recycle those, too.

Leaving glass containers in your bag can cause them to break, making a hazard for us and less money for you! If you don’t have a box, no worries, our depots have plenty of extras for you.

Locate a SARCAN Near You

Head to our Hours & Locations page to find out where your local SARCAN depot is and when they are open - some of our locations even have extended hours for Drop & Go for those late night bottle runs!

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You can also use that page to find out where in your local depot the Drop & Go kiosk is located since this varies from depot to depot.

Be sure to check this page before you visit as occasionally Drop & Go is so popular we run out of space and have to temporarily pause accepting orders. We will post these temporary closures on that page when it does happen.

Print Your Tags

Find the kiosk in your local SARCAN depot and sign into your account using either your phone number, email address, or the Group Phrase of the Group you want to donate to.

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Print off as many tags as you have bags and boxes. After they print, you will also get a receipt - be sure to hang on to this receipt in case you need it!

Only print off as many tags as you plan to drop off during that visit as extra tags will become invalid if not used immediately.

Tag your bags & boxes

With your tags all printed, peel each tag off individually and stick them to your bags and boxes - 1 tag for each bag and/or box that you are dropping off!

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Try and make sure to place your tags on your bags and boxes without wrinkling or folding them and put them in a spot that is easily seen and accesible so that we are able to scan them.

If you did accidentally print off too many tags, stick the extra tags to one of your bags or boxes so that we know we aren’t missing one!

Drop Them Off!

With all your tags firmly stuck on to your bags and boxes all smoothly, you can now drop your containers off!

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In some of our depots, there is a cage next to the kiosk where you can place your order. In our depots that have a separate room for Drop & Go, there is a turnstile for your bags and rollers for your glass.

Place your items in one at a time and ensure your bags are tied closed to avoid any containers sneaking out and make sure your boxes are stable to avoid your glass falling out and breaking as it goes down the roller.

The only thing left to do now, is GO!

To learn more about what happens to your order after you go and accessing your Drop & Go account, click the 'Going' button below!

Your Order in the Queue

After you ‘Go’, one of our Recycling Technicians will take your order and place it into the queue in the order that we recieved it.

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As you can imagine, at some of our locations, our Drop & Go is very popular! Our Recycling Technicians work hard to get you your refund as soon as possible, but occasionally it may take a day or two before we get to your order.

Thank you very much in advance for your patience!

Processing Your Order

Once your order has made it through the queue, our Recycling Technicians will get to work processing your containers just the same as we do up front!

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We count them, sort them, and record the totals - only through Drop & Go, we scan the tags you placed on your bags and boxes to add the refund to your account.

While we know that you will be careful sticking the tags, occasionally they don’t scan and we will count multiple bags of yours under one tag. This is why the number of transactions on your My Drop & Go account may be different than the number of bags and boxes you dropped off.

Your Order Status

You can log in to your My Drop & Go account after you have dropped off your order to check on it’s status.

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You will see a list of your past visits and once we have started counting your order, you will see the refund total for the containers that we have counted so far in the ‘Current Activity’ section.

You can then go to the Transactions page of your account to see the history of all of your transactions, including the ones for your active order.

Getting Your Refund

Now that we have completed counting all of your containers, it is finally time for the fun part: getting you your refund!

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All of our payment files are sent to our Drop & Go finance department for double-checking to avoid any errors. Once they have checked it, they will finalize the payment and issue it! For PayPal and e-Transfer, you will get an email notification.

For e-Transfer, be sure to turn on auto-deposit through your online or mobile banking so that the refund goes straight into your account! Otherwise, you will need your 9-digit Customer Number to accept the e-Transfer. You can find this on the ‘My Account’ page of My Drop & Go.

If you chose to be paid by cheque, you will need to go back to the depot to pick it up. For more details on payments, click here!

Updating Your Information

Your account information is in your control! Where ever you have access to the internet, you have access to your account information.

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Navigate to the ‘My Account’ page on your My Drop & Go account, and click the edit button. We use 2-Factor Authentication to keep your information safe and verify that it is truly you who requested this update.

Once you have been verified, feel free to update your account information, like your name, email, phone number, or even change how you get your payments!

Your Earth Saver Stats

With My Drop & Go, you will also get a close look at the impact that your recycling has had on the environment with your Earth Saver Stats!

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You’ll see how much energy your recycling efforts has conserved, how much mass you’ve saved from entering our landfills, and how much greenhouse gas emissions you have avoided just by returning your containers to SARCAN.

You will also get a breakdown of how many total containers you’ve recycled and how much you’ve earned in refunds!

Contacting Support

And finally, if you have any issues with your account - can’t log in, can’t update your account information, orders not appearing on your account, etc. - reach out to our Drop & Go Support team!

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They are here to help make sure that your Drop & Go recycling experience is the best that it can be and you get every penny of your refund.

You can contact the team by clicking here and choosing ‘Drop & Go’ in the Subject field.

THANK YOU FOR USING DROP & GO TO RECYCLING WITH SARCAN!

 

 

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